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Just WHAT IS zendesk about? What are they doing/selling? Bananas?? May be office desks ... Guess the omission is deliberate for they don't want to tell the truth: spyware. — Preceding unsigned comment added by 115.70.29.185 ( talk) 05:13, 3 April 2020 (UTC)
It seems ridiculous that this page redirects to the Benchmark (venture capital firm). Zendesk is a major player in the customer service software space: hundreds of employees, thousands of customers, etc.
Why do Instagram, Zillow, Zipcar, Zendesk, Yelp (all Benchmark-funded companies) have articles but not Zendesk? There are many articles for companies that are smaller and less significant than Zendesk.
This might have been the right call three years ago, but not now. Please allow reinstatement of this article. -- Crandmck ( talk) 16:15, 19 April 2013 (UTC)
" In March 2014 the company announced SOC 2 Type 1 compliance," IANAIAP but isn't "soc 2" just an audit report? I don't think you can certify compliance with it. Most of that section sounds kinda like sales copy. 4.35.160.126 ( talk) 21:52, 10 March 2015 (UTC)
The
Wikimedia Foundation's
Terms of Use require that editors disclose their "employer, client, and affiliation" with respect to any paid contribution; see
WP:PAID. For advice about reviewing paid contributions, see
WP:COIRESPONSE.
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Should this article be extended with a controversy section? Please see read the article for additional information: https://www.eff.org/deeplinks/2016/05/zendesk-and-art-trademark-trolling. - Jonasbn ( talk) 15:28 22 May 2016 (UTC)
I came here to find out about Zendesk. While the article is comprehensive it does read like a sales brochure. Some of the feature sections could prehaps be combined rather than explaining them in the detail that they are currently in. — Preceding unsigned comment added by 90.194.81.113 ( talk • contribs) 08:39, 26 May 2016 (UTC)
I confirm the above, this article clearly has significant portions copied from sale materials. I have worked in enterprise IT for 20 years, attended many, many sales presentations and the claims are obvious marketing puffery. It degrades Wikipedia. It should be rephrased in objective terms.
The Wikimedia Foundation's Terms of Use require that editors disclose their "employer, client, and affiliation" with respect to any paid contribution; see WP:PAID. For advice about reviewing paid contributions, see WP:COIRESPONSE. |
It's verifiable, wikilinked internally and notable. - Scarpy ( talk) 00:54, 25 January 2017 (UTC)
I found this page because Wikipedia referenced it as the place to send questions about donations. But there is nowhere to ask questions. The page is just an information page, with no feedback option.
Wikipedia, on their contact page, say "Due to the volume of inquiries we receive, we use Zendesk as a donor response platform."
[1]. Clearly donors cannot respond on THIS page!
90.244.6.36 (
talk) 09:05, 2 December 2020 (UTC)IH, UK, Dec 2020
90.244.6.36 (
talk) 09:05, 2 December 2020 (UTC)
References
The
Wikimedia Foundation's
Terms of Use require that editors disclose their "employer, client, and affiliation" with respect to any paid contribution; see
WP:PAID. For advice about reviewing paid contributions, see
WP:COIRESPONSE.
|
@ PsychoMaple: The COI header was there prior to your edits, and you removed it without giving an explanation. If you want to remove it for another reason, please explain here. It's a separate issue than the other contentious edit regarding Trump. - Scarpy ( talk) 17:05, 6 April 2017 (UTC)
@ 132.3.65.79: This was not removing a typo https://en.wikipedia.org/?title=Zendesk&diff=prev&oldid=777177723 - Scarpy ( talk) 23:12, 5 May 2017 (UTC)
Founded in 2007, Zendesk had 2,000 employees and served 119,000 paying customers in 150 countries and territories as of 2017.
Well, I thought so for a fraction of a second at word number five.
If you move "as of 2017" to the front of the sentence (where it properly belongs), then the verbs can shift to present tense, and the corporation can sound like a going concern.
But you'll have to give up the marketing tactic of stuffing a random factoid in front of a comma at the outset of the sentence to sound all breathlessly important—which is anyway somewhat subverted if the reader is asking "bankrupt?" at word number five. — MaxEnt 07:17, 29 October 2018 (UTC)
I have removed some ugly PR content.
I leave pruning of such bits:
The tech support process is part of the native experience on the site or application.[48]
to the other contributors. Yuck.
The article should be rewritten and protected against COI contributors. User:Zezen 29 July 2019. Signed by scope_creep Talk 11:38, 30 July 2019 (UTC)
Trademark disputes: "The Electronic Frontier Foundation has denounced this practice as trademark trolling" Which practice? The practice of filing the lawsuits, or the practice of registering the additional trademarks? Needs to be reworded to be unambiguous. User:GaryAitken. Signed by scope_creep Talk 18:07, 31 July 2019 (UTC)
be converted into a signature by Wikipedia. scope_creep Talk 18:07, 31 July 2019 (UTC)
Hi. I work for Zendesk and would like to help improve the page following WP:COI. The current page relies heavily on press releases, includes a lot of detail about individual investors/partners, and doesn't include even a short description of what Zendesk does.
I would like to offer a proposed draft that can be used in part or in full to expand and improve the page. Compared to the current page, the draft is more complete, reduces reliance on press releases, adds better citations, and so on. My hope is an impartial editor will incorporate all or part of the draft they think would improve the page.
I do want to point out the draft does not address the Controversies section at all, which I discussed separately here. However, I invite editors to participate in that discussion separately. Tskillin ( talk) 20:52, 26 March 2021 (UTC)
This is the
talk page for discussing improvements to the
Zendesk article. This is not a forum for general discussion of the article's subject. |
Article policies
|
Find sources: Google ( books · news · scholar · free images · WP refs) · FENS · JSTOR · TWL |
This article is rated Start-class on Wikipedia's
content assessment scale. It is of interest to the following WikiProjects: | ||||||||||||||||||||||||||||||||||||||||||||
|
Individuals with a conflict of interest, particularly those representing the subject of the article, are strongly advised not to directly edit the article. See Wikipedia:Conflict of interest. You may request corrections or suggest content here on the Talk page for independent editors to review, or contact us if the issue is urgent. |
The
Wikimedia Foundation's
Terms of Use require that editors disclose their "employer, client, and affiliation" with respect to any paid contribution; see
WP:PAID. For advice about reviewing paid contributions, see
WP:COIRESPONSE.
|
Just WHAT IS zendesk about? What are they doing/selling? Bananas?? May be office desks ... Guess the omission is deliberate for they don't want to tell the truth: spyware. — Preceding unsigned comment added by 115.70.29.185 ( talk) 05:13, 3 April 2020 (UTC)
It seems ridiculous that this page redirects to the Benchmark (venture capital firm). Zendesk is a major player in the customer service software space: hundreds of employees, thousands of customers, etc.
Why do Instagram, Zillow, Zipcar, Zendesk, Yelp (all Benchmark-funded companies) have articles but not Zendesk? There are many articles for companies that are smaller and less significant than Zendesk.
This might have been the right call three years ago, but not now. Please allow reinstatement of this article. -- Crandmck ( talk) 16:15, 19 April 2013 (UTC)
" In March 2014 the company announced SOC 2 Type 1 compliance," IANAIAP but isn't "soc 2" just an audit report? I don't think you can certify compliance with it. Most of that section sounds kinda like sales copy. 4.35.160.126 ( talk) 21:52, 10 March 2015 (UTC)
The
Wikimedia Foundation's
Terms of Use require that editors disclose their "employer, client, and affiliation" with respect to any paid contribution; see
WP:PAID. For advice about reviewing paid contributions, see
WP:COIRESPONSE.
|
Should this article be extended with a controversy section? Please see read the article for additional information: https://www.eff.org/deeplinks/2016/05/zendesk-and-art-trademark-trolling. - Jonasbn ( talk) 15:28 22 May 2016 (UTC)
I came here to find out about Zendesk. While the article is comprehensive it does read like a sales brochure. Some of the feature sections could prehaps be combined rather than explaining them in the detail that they are currently in. — Preceding unsigned comment added by 90.194.81.113 ( talk • contribs) 08:39, 26 May 2016 (UTC)
I confirm the above, this article clearly has significant portions copied from sale materials. I have worked in enterprise IT for 20 years, attended many, many sales presentations and the claims are obvious marketing puffery. It degrades Wikipedia. It should be rephrased in objective terms.
The Wikimedia Foundation's Terms of Use require that editors disclose their "employer, client, and affiliation" with respect to any paid contribution; see WP:PAID. For advice about reviewing paid contributions, see WP:COIRESPONSE. |
It's verifiable, wikilinked internally and notable. - Scarpy ( talk) 00:54, 25 January 2017 (UTC)
I found this page because Wikipedia referenced it as the place to send questions about donations. But there is nowhere to ask questions. The page is just an information page, with no feedback option.
Wikipedia, on their contact page, say "Due to the volume of inquiries we receive, we use Zendesk as a donor response platform."
[1]. Clearly donors cannot respond on THIS page!
90.244.6.36 (
talk) 09:05, 2 December 2020 (UTC)IH, UK, Dec 2020
90.244.6.36 (
talk) 09:05, 2 December 2020 (UTC)
References
The
Wikimedia Foundation's
Terms of Use require that editors disclose their "employer, client, and affiliation" with respect to any paid contribution; see
WP:PAID. For advice about reviewing paid contributions, see
WP:COIRESPONSE.
|
@ PsychoMaple: The COI header was there prior to your edits, and you removed it without giving an explanation. If you want to remove it for another reason, please explain here. It's a separate issue than the other contentious edit regarding Trump. - Scarpy ( talk) 17:05, 6 April 2017 (UTC)
@ 132.3.65.79: This was not removing a typo https://en.wikipedia.org/?title=Zendesk&diff=prev&oldid=777177723 - Scarpy ( talk) 23:12, 5 May 2017 (UTC)
Founded in 2007, Zendesk had 2,000 employees and served 119,000 paying customers in 150 countries and territories as of 2017.
Well, I thought so for a fraction of a second at word number five.
If you move "as of 2017" to the front of the sentence (where it properly belongs), then the verbs can shift to present tense, and the corporation can sound like a going concern.
But you'll have to give up the marketing tactic of stuffing a random factoid in front of a comma at the outset of the sentence to sound all breathlessly important—which is anyway somewhat subverted if the reader is asking "bankrupt?" at word number five. — MaxEnt 07:17, 29 October 2018 (UTC)
I have removed some ugly PR content.
I leave pruning of such bits:
The tech support process is part of the native experience on the site or application.[48]
to the other contributors. Yuck.
The article should be rewritten and protected against COI contributors. User:Zezen 29 July 2019. Signed by scope_creep Talk 11:38, 30 July 2019 (UTC)
Trademark disputes: "The Electronic Frontier Foundation has denounced this practice as trademark trolling" Which practice? The practice of filing the lawsuits, or the practice of registering the additional trademarks? Needs to be reworded to be unambiguous. User:GaryAitken. Signed by scope_creep Talk 18:07, 31 July 2019 (UTC)
be converted into a signature by Wikipedia. scope_creep Talk 18:07, 31 July 2019 (UTC)
Hi. I work for Zendesk and would like to help improve the page following WP:COI. The current page relies heavily on press releases, includes a lot of detail about individual investors/partners, and doesn't include even a short description of what Zendesk does.
I would like to offer a proposed draft that can be used in part or in full to expand and improve the page. Compared to the current page, the draft is more complete, reduces reliance on press releases, adds better citations, and so on. My hope is an impartial editor will incorporate all or part of the draft they think would improve the page.
I do want to point out the draft does not address the Controversies section at all, which I discussed separately here. However, I invite editors to participate in that discussion separately. Tskillin ( talk) 20:52, 26 March 2021 (UTC)