HubSpot was a Social sciences and society good articles nominee, but did not meet the good article criteria at the time. There may be suggestions below for improving the article. Once these issues have been addressed, the article can be renominated. Editors may also seek a reassessment of the decision if they believe there was a mistake. | |||||||||||||
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Current status: Former good article nominee |
This article is rated C-class on Wikipedia's
content assessment scale. It is of interest to the following WikiProjects: | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The following Wikipedia contributor has declared a personal or professional connection to the subject of this article. Relevant policies and guidelines may include
conflict of interest,
autobiography, and
neutral point of view.
|
The
Wikimedia Foundation's
Terms of Use require that editors disclose their "employer, client, and affiliation" with respect to any paid contribution; see
WP:PAID. For advice about reviewing paid contributions, see
WP:COIRESPONSE.
|
The “Products and services” section had only a one sentence description of the software, which is the company’s core offering. I added a more complete description, including citations to mainstream media publications and other independent sources. I also renamed the section to “Products,” since training and consulting services are a relatively minor component of what HubSpot does; and I edited the lead section as I suggested above, to add clarity. RebeccaChurt ( talk) 21:03, 5 December 2012 (UTC)
Canteloupe2, no objections here. Your trimming of details and excess references makes sense to me, and I hope to join you in the coming weeks in trimming it back further. Your edits to the text I added seem fine; your phrasing around the dual meaning of "HubSpot" is better, and I understand why the blog entry you questioned is less authoritative than other sources like the NY Times and Forbes. I had thought those sources would be an improvement on some of the less-known blogs, and worthwhile for describing the core product offering; I see you removed them along with some of the specific text. Do you disagree with using those sources, or just the way I phrased the description? I tried not to introduce bias in my description of the product, but your removal of a couple sentences seems fine.
You tagged the new content as "reading like an advertisement," but after that you edited that text. The results are fine with me, and I removed the citation you flagged as “dubious.” You removed a couple sentences as well, so now it reads:
If you think the text is OK now, would you mind removing the "advertisement" banner in the "products" section? Or if not, maybe you could describe what you think still needs to be done in that section? RebeccaChurt ( talk) 19:35, 11 December 2012 (UTC)
To be clear, these are the references I added earlier -- do they seem worthwhile to you for pulling information about the company (even if the way I phrased it before wasn't ideal)?
About naming the section "Products" or "Products and services" - I am trying to follow the standard of basing the article on independent sources. As far as I know, independent sources have focused exclusively on HubSpot's product offerings. Any services the company offers are a tiny portion of what we do or are known for; I think this is reflected in all the independent coverage of the company. (The source you included about services was not an independent source - it's a minor page from our web site.) - RebeccaChurt ( talk) 21:41, 12 December 2012 (UTC)
Was this AFTER or BEFORE his involvement with HubSpot? I'm asking this as I'm evaluating whether this is related to the notability of this as it relates to the company HubSpot. Cantaloupe2 ( talk) 22:08, 12 December 2012 (UTC)
I'm afraid a quick read of this article has left me with no clear idea of what this product is or what this company does, and how it or its services differ from similar ones. 207.194.133.9 ( talk) 22:40, 23 December 2013 (UTC)
I use to have a conflict of interest on this article about one-year ago and it has been bothering me ever since, because most of my COI works I have been bringing up to the "Good Article" standard. It does not show well on my track-record or my credibility/reputation as a quality contributor on Wikipedia in my COI role to have even former clients who do not have impeccably neutral and high-quality articles. HubSpot is also a topic of general interest (I am also a HubSpot customer, long-time observer and most of my volunteer edits are on marketing topics). So I went ahead and boldly re-worked the article into something GAN-ready. CorporateM ( Talk) 21:24, 29 December 2013 (UTC)
For anyone who'd like to see the GA review notes from 2014, they can be found here.-- — Keithbob • Talk • 18:14, 7 December 2016 (UTC)
This is a copy of a comment that was mistakenly added to the GA review notes.
-- — Keithbob • Talk • 18:18, 7 December 2016 (UTC)
A comparative analysis when? conducted by VentureSkies compared data security in HubSpot’s CMS with WordPress-based websites. It showed that HubSpot maintains an increased level of information security, as well as protection against hacking, through a set of security measures including human factors (e.g., 24/7 monitoring), restricted access to hosted data (limited to Web server level, no file server access), restrained JavaScript and multilayered infrastructure security embracing network, storage and compute environments.ref name=VentureSkiesOnHubSpotWordPress>Scholten, Ulrich. "Hackers, Phishing, Databreach: Why HubSpot Is More Secure than WordPress". VentureSkies. Retrieved 6 January 2016.
This edit request by an editor with a conflict of interest was declined. |
Hi there! I'm here to request the addition of a new section to this article on the company's HubSpot CRM Free product. HubSpot CRM Free is one of HubSpot's main software products, so it seems appropriate to include it here, to keep the page up-to-date on the company. The CRM was launched in 2014 and has been written about in multiple reliable sources, including Inc., HuffPost, Business Insider, Information Age, VentureBeat, TechRadar and Entrepreneur, among others. As disclosure, I do have a financial conflict of interest, as I am here on behalf of HubSpot through my work at Beutler Ink.
Due to my COI, I will not edit the article directly and hope that editors will review and make this update if it looks ok. Let me know if there are any questions or feedback. Thanks in advance! 16912 Rhiannon ( Talk · COI) 21:51, 30 November 2017 (UTC)
This edit request by an editor with a conflict of interest has now been answered. |
Given that the reason for this decline seems to be a confusion between this request and my others at the CRM comparison pages, I am re-opening this request for editors to look at again. Please note: I am requesting this addition here on the HubSpot page, since HubSpot's product HubSpot CRM Free is not currently mentioned here. Thanks in advance, 16912 Rhiannon ( Talk · COI) 22:10, 14 December 2017 (UTC)
==HubSpot CRM Free==
References
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References
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Declined As it stands, all the CRM products on that list have their own seperate articles except for one: Pipedrive. Determining whether or not HUBSpot meets the same threshhold as Pipedrive does, is a matter for further discussion. Other editors are requested to add to it. Spintendo ᔦᔭ 22:28, 14 December 2017 (UTC)
Spintendo seems to be confused. I don't see what the objection could be to adding information about a prominent product to the company's page. I have added a simplified version of the proposal to the article. ~ Kvng ( talk) 15:14, 18 December 2017 (UTC)
This edit request by an editor with a conflict of interest has now been answered. |
Hello! On behalf of HubSpot, I'd like to propose a few article additions as part of my work at Beutler Ink. Like my former colleague 16912 Rhiannon, I have a conflict of interest (which I've disclosed in the template at the top of this page), so I'll seek editor review and avoid editing the article directly.
Currently, Software and services has a subsection dedicated to HubSpot CRM Free, but not other products. I'd like to offer some text additions about some of HubSpot's other main products based on secondary coverage, in order to bring the entry up to date. Following are four suggestions:
HubSpot Marketing Hub integrates customer relationship and social media management, [1] campaign automation, and email marketing. [2] Usability features were added to the marketing tool in 2020. [3] As of 2021, there are four service tiers (Free, Starter, Professional, and Enterprise). Starter offers basic analytics, and Professional enables additional marketing automation options, custom workflows, A/B testing, more inboxes, and support for more currencies. The Enterprise version allows access to more contacts, revenue reporting, custom event automation, and campaign reporting. [2]
HubSpot launched Operations Hub in 2021 as an extension of the customer relationship management tool. Available in multiple service tiers, Operations Hub helps customers use data in the CRM. [4] [5]
HubSpot's customer service tool Service Hub (previously known as Customer Hub) [6] was announced in 2017, moved out of beta testing in 2018, [7] [8] and received a "refresh" in 2022. The contact center platform provides self-service automation, Twilio telephony, [9] as well as "sentiment analysis and churn forecasting" and testimonial capturing, according to The Irish Times. [6] TechCrunch says Service Hub also includes a "universal inbox" for all customer communications, tools for developing a "company knowledge base" and surveys, and a dashboard for team tracking. [7]
HubSpot Academy is an online training program with free courses for content, email, inbound and social media marketing, as well as graphic design and search engine optimization. [10] [11] [12] Some of the courses offer certifications. [13] In 2022, Avi Stern of The Jerusalem Post and Christian Rigg of TechRadar described the Academy as "one of the nation's leading digital marketing sources for businesses" and "an industry-leading learning center for all things CRM", respectively. [11] [14]
References
My goal here is to cover these topics in a way similar to the existing HubSpot CRM Free subsection. I've tried to make the descriptions brief, neutral, and non-promotional, but editors are welcome to tinker with the wording if needed. I believe all of the proposed sources are suitable for Wikipedia.
I should note, the HubSpot Academy text could be used to replace the existing text "In November 2016, HubSpot launched HubSpot Academy, an online training platform that provides various digital marketing training programs", which uses HubSpot's website as a citation.
Finally, if I could offer one additional suggestion re: article structure, I recommend moving content in the "Tech industry reviews" subsection from Software and services to Reception. I invite any editors to review these suggestions, and I'd also like to ping User:Kvng and User:Keithbob, who assisted with the edit request above. I'm happy to address any concerns or answer questions here. Thanks for your consideration.
Inkian Jason ( talk) 14:34, 9 August 2022 (UTC)
HubSpot was a Social sciences and society good articles nominee, but did not meet the good article criteria at the time. There may be suggestions below for improving the article. Once these issues have been addressed, the article can be renominated. Editors may also seek a reassessment of the decision if they believe there was a mistake. | |||||||||||||
| |||||||||||||
Current status: Former good article nominee |
This article is rated C-class on Wikipedia's
content assessment scale. It is of interest to the following WikiProjects: | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
The following Wikipedia contributor has declared a personal or professional connection to the subject of this article. Relevant policies and guidelines may include
conflict of interest,
autobiography, and
neutral point of view.
|
The
Wikimedia Foundation's
Terms of Use require that editors disclose their "employer, client, and affiliation" with respect to any paid contribution; see
WP:PAID. For advice about reviewing paid contributions, see
WP:COIRESPONSE.
|
The “Products and services” section had only a one sentence description of the software, which is the company’s core offering. I added a more complete description, including citations to mainstream media publications and other independent sources. I also renamed the section to “Products,” since training and consulting services are a relatively minor component of what HubSpot does; and I edited the lead section as I suggested above, to add clarity. RebeccaChurt ( talk) 21:03, 5 December 2012 (UTC)
Canteloupe2, no objections here. Your trimming of details and excess references makes sense to me, and I hope to join you in the coming weeks in trimming it back further. Your edits to the text I added seem fine; your phrasing around the dual meaning of "HubSpot" is better, and I understand why the blog entry you questioned is less authoritative than other sources like the NY Times and Forbes. I had thought those sources would be an improvement on some of the less-known blogs, and worthwhile for describing the core product offering; I see you removed them along with some of the specific text. Do you disagree with using those sources, or just the way I phrased the description? I tried not to introduce bias in my description of the product, but your removal of a couple sentences seems fine.
You tagged the new content as "reading like an advertisement," but after that you edited that text. The results are fine with me, and I removed the citation you flagged as “dubious.” You removed a couple sentences as well, so now it reads:
If you think the text is OK now, would you mind removing the "advertisement" banner in the "products" section? Or if not, maybe you could describe what you think still needs to be done in that section? RebeccaChurt ( talk) 19:35, 11 December 2012 (UTC)
To be clear, these are the references I added earlier -- do they seem worthwhile to you for pulling information about the company (even if the way I phrased it before wasn't ideal)?
About naming the section "Products" or "Products and services" - I am trying to follow the standard of basing the article on independent sources. As far as I know, independent sources have focused exclusively on HubSpot's product offerings. Any services the company offers are a tiny portion of what we do or are known for; I think this is reflected in all the independent coverage of the company. (The source you included about services was not an independent source - it's a minor page from our web site.) - RebeccaChurt ( talk) 21:41, 12 December 2012 (UTC)
Was this AFTER or BEFORE his involvement with HubSpot? I'm asking this as I'm evaluating whether this is related to the notability of this as it relates to the company HubSpot. Cantaloupe2 ( talk) 22:08, 12 December 2012 (UTC)
I'm afraid a quick read of this article has left me with no clear idea of what this product is or what this company does, and how it or its services differ from similar ones. 207.194.133.9 ( talk) 22:40, 23 December 2013 (UTC)
I use to have a conflict of interest on this article about one-year ago and it has been bothering me ever since, because most of my COI works I have been bringing up to the "Good Article" standard. It does not show well on my track-record or my credibility/reputation as a quality contributor on Wikipedia in my COI role to have even former clients who do not have impeccably neutral and high-quality articles. HubSpot is also a topic of general interest (I am also a HubSpot customer, long-time observer and most of my volunteer edits are on marketing topics). So I went ahead and boldly re-worked the article into something GAN-ready. CorporateM ( Talk) 21:24, 29 December 2013 (UTC)
For anyone who'd like to see the GA review notes from 2014, they can be found here.-- — Keithbob • Talk • 18:14, 7 December 2016 (UTC)
This is a copy of a comment that was mistakenly added to the GA review notes.
-- — Keithbob • Talk • 18:18, 7 December 2016 (UTC)
A comparative analysis when? conducted by VentureSkies compared data security in HubSpot’s CMS with WordPress-based websites. It showed that HubSpot maintains an increased level of information security, as well as protection against hacking, through a set of security measures including human factors (e.g., 24/7 monitoring), restricted access to hosted data (limited to Web server level, no file server access), restrained JavaScript and multilayered infrastructure security embracing network, storage and compute environments.ref name=VentureSkiesOnHubSpotWordPress>Scholten, Ulrich. "Hackers, Phishing, Databreach: Why HubSpot Is More Secure than WordPress". VentureSkies. Retrieved 6 January 2016.
This edit request by an editor with a conflict of interest was declined. |
Hi there! I'm here to request the addition of a new section to this article on the company's HubSpot CRM Free product. HubSpot CRM Free is one of HubSpot's main software products, so it seems appropriate to include it here, to keep the page up-to-date on the company. The CRM was launched in 2014 and has been written about in multiple reliable sources, including Inc., HuffPost, Business Insider, Information Age, VentureBeat, TechRadar and Entrepreneur, among others. As disclosure, I do have a financial conflict of interest, as I am here on behalf of HubSpot through my work at Beutler Ink.
Due to my COI, I will not edit the article directly and hope that editors will review and make this update if it looks ok. Let me know if there are any questions or feedback. Thanks in advance! 16912 Rhiannon ( Talk · COI) 21:51, 30 November 2017 (UTC)
This edit request by an editor with a conflict of interest has now been answered. |
Given that the reason for this decline seems to be a confusion between this request and my others at the CRM comparison pages, I am re-opening this request for editors to look at again. Please note: I am requesting this addition here on the HubSpot page, since HubSpot's product HubSpot CRM Free is not currently mentioned here. Thanks in advance, 16912 Rhiannon ( Talk · COI) 22:10, 14 December 2017 (UTC)
==HubSpot CRM Free==
References
|
---|
References
|
Declined As it stands, all the CRM products on that list have their own seperate articles except for one: Pipedrive. Determining whether or not HUBSpot meets the same threshhold as Pipedrive does, is a matter for further discussion. Other editors are requested to add to it. Spintendo ᔦᔭ 22:28, 14 December 2017 (UTC)
Spintendo seems to be confused. I don't see what the objection could be to adding information about a prominent product to the company's page. I have added a simplified version of the proposal to the article. ~ Kvng ( talk) 15:14, 18 December 2017 (UTC)
This edit request by an editor with a conflict of interest has now been answered. |
Hello! On behalf of HubSpot, I'd like to propose a few article additions as part of my work at Beutler Ink. Like my former colleague 16912 Rhiannon, I have a conflict of interest (which I've disclosed in the template at the top of this page), so I'll seek editor review and avoid editing the article directly.
Currently, Software and services has a subsection dedicated to HubSpot CRM Free, but not other products. I'd like to offer some text additions about some of HubSpot's other main products based on secondary coverage, in order to bring the entry up to date. Following are four suggestions:
HubSpot Marketing Hub integrates customer relationship and social media management, [1] campaign automation, and email marketing. [2] Usability features were added to the marketing tool in 2020. [3] As of 2021, there are four service tiers (Free, Starter, Professional, and Enterprise). Starter offers basic analytics, and Professional enables additional marketing automation options, custom workflows, A/B testing, more inboxes, and support for more currencies. The Enterprise version allows access to more contacts, revenue reporting, custom event automation, and campaign reporting. [2]
HubSpot launched Operations Hub in 2021 as an extension of the customer relationship management tool. Available in multiple service tiers, Operations Hub helps customers use data in the CRM. [4] [5]
HubSpot's customer service tool Service Hub (previously known as Customer Hub) [6] was announced in 2017, moved out of beta testing in 2018, [7] [8] and received a "refresh" in 2022. The contact center platform provides self-service automation, Twilio telephony, [9] as well as "sentiment analysis and churn forecasting" and testimonial capturing, according to The Irish Times. [6] TechCrunch says Service Hub also includes a "universal inbox" for all customer communications, tools for developing a "company knowledge base" and surveys, and a dashboard for team tracking. [7]
HubSpot Academy is an online training program with free courses for content, email, inbound and social media marketing, as well as graphic design and search engine optimization. [10] [11] [12] Some of the courses offer certifications. [13] In 2022, Avi Stern of The Jerusalem Post and Christian Rigg of TechRadar described the Academy as "one of the nation's leading digital marketing sources for businesses" and "an industry-leading learning center for all things CRM", respectively. [11] [14]
References
My goal here is to cover these topics in a way similar to the existing HubSpot CRM Free subsection. I've tried to make the descriptions brief, neutral, and non-promotional, but editors are welcome to tinker with the wording if needed. I believe all of the proposed sources are suitable for Wikipedia.
I should note, the HubSpot Academy text could be used to replace the existing text "In November 2016, HubSpot launched HubSpot Academy, an online training platform that provides various digital marketing training programs", which uses HubSpot's website as a citation.
Finally, if I could offer one additional suggestion re: article structure, I recommend moving content in the "Tech industry reviews" subsection from Software and services to Reception. I invite any editors to review these suggestions, and I'd also like to ping User:Kvng and User:Keithbob, who assisted with the edit request above. I'm happy to address any concerns or answer questions here. Thanks for your consideration.
Inkian Jason ( talk) 14:34, 9 August 2022 (UTC)