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This is part of the ITIL disaggregation and de-ITILizaton of IT Service Management effort. See ITIL talk page. Charles T. Betz 03:27, 6 June 2006 (UTC) reply

Hi Charles, the Service Desk link in this article links back to the service desk residual entry in the main ITIL article. It should probably be unlinked as elsewhere we would want it to link to this article I expect. Cheers, Mark G 16:28, 9 June 2006 (UTC) reply

The Contact Centre page linked to from here is about legal and family mediation, it probably needs to be disambiguated, or needs to be edited to accomodate the essence and then distinct meanings and purposes in IT, Customer Service and the Legal profession. Mark G 16:41, 9 June 2006 (UTC) reply