Analysis of the under-researched area of dispute resolution and policy enforcement is badly needed to inform discussions about new tool and potential policy changes. The first stage in this effort are two studies about English Wikipedia's Administrators’ Noticeboard/Incidents, and a survey about Administrator Confidence in managing cases.
The first study is a quantitative data analysis of posts to AN/I and is currently underway. The second is a qualitative survey to be sent to English Wikipedians about their perception of and use of AN/I (November 2017).
The Administrator’s Noticeboard/Incidents page is one of the longest running and most-frequented forums for user disputes and problems on the Wikimedia projects. It has hundreds of archives and tens of thousands of threads, making it a rich source of data on how we manage user problems on the projects.
The Community Health initiative will be working with members of our many projects, not just those on English Wikipedia. The AN/I research is a good starting point, though, due to the age and high usage of the board. Many projects have not yet developed similar processes, and lessons learned from large projects can be very valuable to communities looking to expand and refine how they deal with problems.
This research will help inform the Wikimedia Foundation’s efforts to support community development, whether through software and technical improvements, or through discussions and proposals to improve processes and policies. The results of this data will be shared with contributors, and will help communities make data-driven decisions about how they develop their community norms and workflows.
Experimental queries were performed in order to see if we can pull data to determine the number of case, number of cases resolved, types of case, number unique users participating, and other patterns such as the types of policy/guidance pages linked to.
According to the ANI archives, in April and May 2017:
Next steps:
The Wikimedia Foundation Anti-Harassment Tools Team is conducting a survey to create measurements on how to better support admins who are addressing disputes on Wikipedia. This includes measuring how well current tools, training, and information exists for admins in recognizing and mitigating things like sockpuppetry, vandalism, and harassment. This is specifically designed to learn more about and improve the admin experience. The survey ended on September 24th 2017.
See
Administrator confidence survey for a more detailed description of the survey, alternative methods of release of the results, or to discuss the results.
For more information, please see Research about Administrators' Noticeboard Incidents results
Analysis of the under-researched area of dispute resolution and policy enforcement is badly needed to inform discussions about new tool and potential policy changes. The first stage in this effort are two studies about English Wikipedia's Administrators’ Noticeboard/Incidents, and a survey about Administrator Confidence in managing cases.
The first study is a quantitative data analysis of posts to AN/I and is currently underway. The second is a qualitative survey to be sent to English Wikipedians about their perception of and use of AN/I (November 2017).
The Administrator’s Noticeboard/Incidents page is one of the longest running and most-frequented forums for user disputes and problems on the Wikimedia projects. It has hundreds of archives and tens of thousands of threads, making it a rich source of data on how we manage user problems on the projects.
The Community Health initiative will be working with members of our many projects, not just those on English Wikipedia. The AN/I research is a good starting point, though, due to the age and high usage of the board. Many projects have not yet developed similar processes, and lessons learned from large projects can be very valuable to communities looking to expand and refine how they deal with problems.
This research will help inform the Wikimedia Foundation’s efforts to support community development, whether through software and technical improvements, or through discussions and proposals to improve processes and policies. The results of this data will be shared with contributors, and will help communities make data-driven decisions about how they develop their community norms and workflows.
Experimental queries were performed in order to see if we can pull data to determine the number of case, number of cases resolved, types of case, number unique users participating, and other patterns such as the types of policy/guidance pages linked to.
According to the ANI archives, in April and May 2017:
Next steps:
The Wikimedia Foundation Anti-Harassment Tools Team is conducting a survey to create measurements on how to better support admins who are addressing disputes on Wikipedia. This includes measuring how well current tools, training, and information exists for admins in recognizing and mitigating things like sockpuppetry, vandalism, and harassment. This is specifically designed to learn more about and improve the admin experience. The survey ended on September 24th 2017.
See
Administrator confidence survey for a more detailed description of the survey, alternative methods of release of the results, or to discuss the results.
For more information, please see Research about Administrators' Noticeboard Incidents results