![]() | This is not a Wikipedia article: It is an individual user's work-in-progress page, and may be incomplete and/or unreliable. For guidance on developing this draft, see
Wikipedia:So you made a userspace draft. Find sources:
Google (
books ·
news ·
scholar ·
free images ·
WP refs) ·
FENS ·
JSTOR ·
TWL |
Shep Hyken (born June 24, 1960 in St. Louis, Missouri) is an American author, professional speaker and customer service expert [1]. He lives with his family in St. Louis, Missouri.
Shep graduated from University of Missouri, St. Louis in 1982 with a BA in Speech Communications. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of companies and associations on their customer service and loyalty initiatives. Shep has received the Certified Speaking Professional(CSP) [2] designation from the National Speakers Association. In 2008, Shep received the Council of Peers Award for Excellence(CPAE) [3] placing him in the National Speakers Association Hall of Fame.
Shep is the author of three books:
Shep also contributed to the following business books:
Shep serves on the board of directors of the National Speakers Association [4] and on the advisory council of STELLAService [5].
Shep's hobbies include magic, guitar, golf and ice hockey.
1. Tenorio, Dayna (December 15, 2008) "Parature Announces Shep Hyken, Author of Moments of Magic as the Keynote Speaker for its Worldwide Users' Conference" http://www.prweb.com/releases/parature/Shep_Hyken/prweb1753584.htm
2. Certified Speaking Professional (CSP) http://www.nsaspeaker.org/ABOUTNSA/Certification.aspx
3. Council of Peers Award for Excellence (CPAE) http://www.hyken.com/hall-of-fame.html
4. National Speakers Association(NSA) Board of Directors http://mynsa.org/INSIDENSA/BoardofDirectors.aspx
5. STELLAService Advisory Council http://www.stellaservice.com/index.php/about-us/our-team/advisory-council.html
www.hyken.com Official Website
www.thecustomerfocus.com Customer Service Training Website
http://shephyken.blogspot.com/ Blog
http://www.youtube.com/user/shephyken Official YouTube Channel
http://www.linkedin.com/in/shephyken LinkedIn Profile
http://twitter.com/hyken Shep Hyken on Twitter
Categories:
Category:Living people
Category:American businessman
Category:Public speakers
![]() | This is not a Wikipedia article: It is an individual user's work-in-progress page, and may be incomplete and/or unreliable. For guidance on developing this draft, see
Wikipedia:So you made a userspace draft. Find sources:
Google (
books ·
news ·
scholar ·
free images ·
WP refs) ·
FENS ·
JSTOR ·
TWL |
Shep Hyken (born June 24, 1960 in St. Louis, Missouri) is an American author, professional speaker and customer service expert [1]. He lives with his family in St. Louis, Missouri.
Shep graduated from University of Missouri, St. Louis in 1982 with a BA in Speech Communications. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of companies and associations on their customer service and loyalty initiatives. Shep has received the Certified Speaking Professional(CSP) [2] designation from the National Speakers Association. In 2008, Shep received the Council of Peers Award for Excellence(CPAE) [3] placing him in the National Speakers Association Hall of Fame.
Shep is the author of three books:
Shep also contributed to the following business books:
Shep serves on the board of directors of the National Speakers Association [4] and on the advisory council of STELLAService [5].
Shep's hobbies include magic, guitar, golf and ice hockey.
1. Tenorio, Dayna (December 15, 2008) "Parature Announces Shep Hyken, Author of Moments of Magic as the Keynote Speaker for its Worldwide Users' Conference" http://www.prweb.com/releases/parature/Shep_Hyken/prweb1753584.htm
2. Certified Speaking Professional (CSP) http://www.nsaspeaker.org/ABOUTNSA/Certification.aspx
3. Council of Peers Award for Excellence (CPAE) http://www.hyken.com/hall-of-fame.html
4. National Speakers Association(NSA) Board of Directors http://mynsa.org/INSIDENSA/BoardofDirectors.aspx
5. STELLAService Advisory Council http://www.stellaservice.com/index.php/about-us/our-team/advisory-council.html
www.hyken.com Official Website
www.thecustomerfocus.com Customer Service Training Website
http://shephyken.blogspot.com/ Blog
http://www.youtube.com/user/shephyken Official YouTube Channel
http://www.linkedin.com/in/shephyken LinkedIn Profile
http://twitter.com/hyken Shep Hyken on Twitter
Categories:
Category:Living people
Category:American businessman
Category:Public speakers