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Does this section look highly suspect? It's uncited and looks suspiciously like self promotion. Only a few salient hits on Google and the text is the same. Lurkazoid ( talk) 05:46, 16 January 2013 (UTC)
What does "SME" stand for? Small and medium enterprises, Social market economy or something else? Must be clarified in the following paragraph. SV1XV ( talk) 09:14, 11 October 2013 (UTC)
Retired United States Air Force (Tactical Air Command) General Bill Creech claim in his book that he coined the term "Total Quality Management," in early 1980's. (page 6 of The Five Pillars of TQM, Bill Creech, Trumen Talley Books , New York 1995, ISBN 0-452-27102-9 ). At the time Japanese automobile manufactures were grabbing a greater share of the American market with cars of higher quality then American cars. Creech claim he created TQM without knowing of Deming's or Juran's works. He devised the term from a total approach to put quality in every aspect of management. The name then spread throughout the United States Department of Defense.
TQM was popular from about 1985 to 1995. It has since been replaced by other methods (such as Six Sigma). TQM was a group of techniques used to improve an organization. It typically included:
(See The Quality Book, by Greg Hutchins, published by QPE, Portland OR. 199
Although based on sound principles TQM ultimately faded away. It began to be thought of as a fad or hype that did not produce results. The reason for TQM's failure are discussed in Hutchins' book and in Juan's book, Juran on Quality by Design, J.M. Juran, The Free Press, 1992, ISBN 0-02-916683 7. Reason include the long time needed to see result (it can take up to six years, not a quick fx), poor definition the goals, lack of top management buy-in, vague plans, fear (will I engineer myself out of a job?), confusion (TQM uses a mixture of techniques and principle that managers may not understand), and poor definition of responsibilities. RustySpear 00:44, 11 January 2006
![]() | This page is an archive of past discussions. Do not edit the contents of this page. If you wish to start a new discussion or revive an old one, please do so on the current talk page. |
Does this section look highly suspect? It's uncited and looks suspiciously like self promotion. Only a few salient hits on Google and the text is the same. Lurkazoid ( talk) 05:46, 16 January 2013 (UTC)
What does "SME" stand for? Small and medium enterprises, Social market economy or something else? Must be clarified in the following paragraph. SV1XV ( talk) 09:14, 11 October 2013 (UTC)
Retired United States Air Force (Tactical Air Command) General Bill Creech claim in his book that he coined the term "Total Quality Management," in early 1980's. (page 6 of The Five Pillars of TQM, Bill Creech, Trumen Talley Books , New York 1995, ISBN 0-452-27102-9 ). At the time Japanese automobile manufactures were grabbing a greater share of the American market with cars of higher quality then American cars. Creech claim he created TQM without knowing of Deming's or Juran's works. He devised the term from a total approach to put quality in every aspect of management. The name then spread throughout the United States Department of Defense.
TQM was popular from about 1985 to 1995. It has since been replaced by other methods (such as Six Sigma). TQM was a group of techniques used to improve an organization. It typically included:
(See The Quality Book, by Greg Hutchins, published by QPE, Portland OR. 199
Although based on sound principles TQM ultimately faded away. It began to be thought of as a fad or hype that did not produce results. The reason for TQM's failure are discussed in Hutchins' book and in Juan's book, Juran on Quality by Design, J.M. Juran, The Free Press, 1992, ISBN 0-02-916683 7. Reason include the long time needed to see result (it can take up to six years, not a quick fx), poor definition the goals, lack of top management buy-in, vague plans, fear (will I engineer myself out of a job?), confusion (TQM uses a mixture of techniques and principle that managers may not understand), and poor definition of responsibilities. RustySpear 00:44, 11 January 2006