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Please mention the homeoffice-surveilance including face-recognition, source https://www.theguardian.com/business/2021/mar/26/teleperformance-call-centre-staff-monitored-via-webcam-home-working-infractions — Preceding unsigned comment added by 80.108.129.198 ( talk) 10:31, 2 April 2021 (UTC)
Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistent positive customer interactions. — Preceding unsigned comment added by 2405:205:B00C:5D37:0:0:F07:58AD ( talk) 10:45, 4 December 2022 (UTC)
I noticed that there are many self-published sources especially from pay-to-participate award competitions. Much of this page must have been written by the company's own HQ. Major cleanup needed. Hope consensus can be gathered around this. 79.130.200.226 ( talk) 16:42, 1 March 2023 (UTC)
Given that much of this article is based on self-published data, I believe it needs to be completely rewritten.
We should use this talk page to reach consensus about what should be re-added especially given that some accounts and IPs seem particularly persistent with trying to protect Teleperformance's image... They should respect Wikipedia:Consensus and also abstain from editing this article based on affiliations with the company.
I'll try to justify my edits here. Please follow by doing the same to try and reach consensus about sources and sections of the article.
First of all the introduction only used to use self-published materials and was very buzzword heavy. I tried to focus it on what services the company provides and where it's based based on reliable third party sources instead of press releases.
The paragraph on Formation and early years had to be removed as it didn't contain any reliable English language sources.
Unsourced parts of the Expansion paragraph were removed. Some further sources must be replaced with Enlish language articles or be removed at a later date if they can't be supported by verifiable sources.
The Cloudshoring paragraph is completely self-authored promotional material so it had to be removed completely.
The Specialized Services was basically self promotion so it also had to be removed.
Under the Technology most sources were self-published so these parts should not be in Wikipedia in the first place. It's up to question if the entire paragraph should be removed unless contested because the remaining material doesn't seem noteworthy.
In the Certifications section most of the sources seem self-published, although more research is needed. I removed parts that were completely based on self-published materials.
The Social responsibility also seems promotional. Had to remove some self-published sources, perhaps the rest of the section should go too unless contested as wikipedia isn't a space for promotion. Gnkgr ( talk) 13:10, 27 July 2023 (UTC)
Part of an edit requested by an editor with a conflict of interest has been implemented. |
Hi there, as disclosed on my user page I work for Teleperformance and want to apologize again for any inappropriate edits that were made in the past.
I'd like to suggest that the last part of the first sentence in the Content moderation section which currently reads "...reviewing cannibalism, murder, suicide, child sexual abuse, animal abuse, and other gore and violence." be updated to maintain a neutral and encyclopedic tone. The current language will lead readers to associate the company itself with this violence, which is not accurate, so I propose the following change:
I also noted the "Advertisement" tag- is there anything I can do to help with that? It seems that much of the content has been trimmed since May, and perhaps the tag is no longer relevant? If there is more work to be done, I'd be happy to assist. Reaching out to Tedder and Gnkgr who have been involved in editing the page and would likely want to weigh in. Looking forward to your thoughts, ~~~~ ANishina ( talk) 12:17, 17 August 2023 (UTC)
An impartial editor has reviewed the proposed edit(s) and asked the editor with a conflict of interest to go ahead and make the suggested changes. |
Hi there,
I'd like to ask that the last sentence of the third paragraph in the "Controversies" section be updated as follows, to include all union agreements and the resolution of the investigation:
In April and May 2023, the company signed agreements allowing workers in Colombia, Romania and Poland to unionize. The company also stated, in its 2023 first-half results, that the Colombian government had closed its investigation with no findings against it. [1] [2]
References
I'd like to let STEMinfo know about this request, as he was interested in the previous one. Thank you! ~~~~ ANishina ( talk) 11:55, 30 August 2023 (UTC)
This edit request by an editor with a conflict of interest has now been answered. |
Hello again, I'd like to ask for the following updates to the article:
References
Thank you. ANishina ( talk) 09:48, 14 September 2023 (UTC)
Teleperformance announced that its subsidiary Teleperformance Colombia has just received independent certification from Bureau Veritas on the use and inclusion of the international standard ISO 26000 in the field of social responsibility within its operations in Colombia.
Teleperformance Colombia had hired Bureau Veritas to audit its employee management practices, particularly corporate social responsibility, and compliance with local labor laws.
Based on an in-depth two-week review, Bureau Veritas concluded that 'nothing has been brought to our attention which leads us to believe that the use of the international standard ISO 26000 does not comply with the recommendations and guidelines of the standard. Likewise, nothing makes or has made us believe that the information analyzed during this certification exercise is in any way incorrect or misleading'.
References
Thank you for your clarified proposed text. However, that text continues to be confusing, in that it leads the reader to believe that the IOS Standard was applied in December 2022, by stating : " In December 2022, the company received certification that its operations met the relevant
International Organization for Standardization social responsibility guidelines."
whereas the reference states "Bureau Veritas concluded that 'nothing has been brought to our attention which leads us to believe that the use of the international standard ISO 26000 does not comply with the recommendations and guidelines of the standard."
I think it would be helpful if your proposal simply quoted the source's statement rather than paraphrasing that statement. I look forward to your revised proposal. Regards,
Spintendo 18:14, 11 October 2023 (UTC)
References
Thank you for providing the text which included the direct quote from the source, it's much appreciated. This proposed text is acceptable, however, the section where it is to be placed poses some difficulties. The section in question ends with a mention of information which occurred in March 2023. The proposed text discusses information which occurred in December 2022. The text within a paragraph needs to logically flow in chronological order. Placing this text at the end of the section means that the discussion would mention an event in March 2023, then jump back to mentioning an event which occurred in Dec 2022. My suggestion would be that you re-write the entire paragraph so that it logically coheres and is not out of order chronologically. Please place your proposed rewrite below this reply post at your earliest convenience. Regards, Spintendo 21:28, 19 October 2023 (UTC)
In Colombia, the union Utraclaro, part of the UNI Global Union, has organized Teleperformance employees, including moderators. In 2021, after the union submitted its demands for the company to protect freedom of association, Teleperformance filed a lawsuit against the union in a labor court. [1] In November 2022, the Ministry of Labour launched an investigation into the company. [2] After the investigation, shares in the company dropped by 34%. Following the allegations, Teleperformance announced that it had hired Bureau Veritas to audit its employee management practices, including corporate social responsibility and compliance with local labor laws. In December 2022, Bureau Veritas concluded that "nothing has been brought to our attention which leads us to believe that the use of the international standard ISO 26000 does not comply with the recommendations and guidelines of the standard." . [3] In April and May 2023, the company signed agreements allowing workers in Colombia, Romania and Poland to unionize. The company also stated, in its 2023 first-half results, that the Colombian government had closed its investigation with no findings against it. [4] [5]
References
Hello, I was asked to bring these points to the Talk page due to a concern that they reflect my COI:
The first was to fix the grammar in the lead, and I see that 5 albert square has already reinstated that- thank you.
The second was to clarify that according to the cited Financial Times source the company didn't actively force workers to sleep on the floor, though that was still the outcome of the situation.
The third was to change another instance of "child sexual abuse" to "highly sensitive content" as previously discussed here on the Talk page with STEMinfo.
Tedder, you expressed some concern with these changes. I am happy to discuss here, as you suggested. Thanks for your time, ANishina ( talk) 09:54, 3 October 2023 (UTC)
This edit request by an editor with a conflict of interest has now been answered. |
Hello again. I'd like to ask that the subheader "Corporate culture" be removed, as the content relates more to the main section called "Controversies".
I would also like to propose the inclusion of the following awards and recognitions:
References
Thank you, ANishina ( talk) 11:40, 23 October 2023 (UTC)
References
610millions
was invoked but never defined (see the
help page).perhaps it could just be placed at the beginning of the Controversies section to introduce the detailed information listed thereText found in the main bodies of articles are usually placed in chronological order. Whether or not moving the text as you've suggested changes that, I can't really tell. What I need is a verbatim proposal to look at here on the talk page that I can compare with how the article looks currently, in order to garner a sense if the changes are acceptable. Regards, Spintendo 16:30, 30 October 2023 (UTC)
References
Consolidation of a hybrid business model thanks to the deployment of the TP Cloud Campus platform – a remote, cloud-based customer experience management solution – in 52 countries at end-June vs. 32 countries at end-2020, and nearly 240,000 employees working from home
Hello again. I am requesting that the following changes be made to the article:
The Forbes report drew concerns about both companies from the bipartisan leaders of the powerful Senate Commerce consumer protection panel, Democratic Senator Richard Blumenthal and Republican Senator Marsha Blackburn, who demanded answers from Teleperformance and its client.You didn't use the {{edit COI}} template so nobody else will see this if they aren't watching the page. You can always try to repost and try to establish consensus STEMinfo ( talk) 03:28, 16 November 2023 (UTC)
Thanks again for your help. — Preceding unsigned comment added by ANishina ( talk • contribs) 23:02, 9 November 2023 (UTC)
Gnkgr Nice try, but using three self-published Russian-language "sources" in no way, shape or form meets WP:N. Using these self-published blog posts (which literally have "our" in the title... real credible) to cover non-notable events is blatant promotionalism. A simple Google search reveals there isn't a single bit of credible news coverage about the notability of these "sectoral unions" and their actions.
There's nothing notable about this 'organization' or event, so take the promotional activism to a different platform, or come back with citations that actually meet the guidelines. I am removing the vandalism in question again. Coconutshrimp ( talk) 03:16, 28 February 2024 (UTC)
You both need to read WP:VAND and stop describing each other's edits as vandalism. This is a content dispute. Have you considered requesting a 3rd opinion? -- Onorem ( talk) 22:47, 4 March 2024 (UTC)
This is the
talk page for discussing improvements to the
Teleperformance article. This is not a forum for general discussion of the article's subject. |
Article policies
|
Find sources: Google ( books · news · scholar · free images · WP refs) · FENS · JSTOR · TWL |
Archives ( Index) |
This page is archived by
ClueBot III.
|
The Wikimedia Foundation's Terms of Use require that editors disclose their "employer, client, and affiliation" with respect to any paid contribution; see WP:PAID. For advice about reviewing paid contributions, see WP:COIRESPONSE. |
This article is rated Start-class on Wikipedia's
content assessment scale. It is of interest to the following WikiProjects: | |||||||||||||||||||||||||||||||||||||||||
|
Please mention the homeoffice-surveilance including face-recognition, source https://www.theguardian.com/business/2021/mar/26/teleperformance-call-centre-staff-monitored-via-webcam-home-working-infractions — Preceding unsigned comment added by 80.108.129.198 ( talk) 10:31, 2 April 2021 (UTC)
Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistent positive customer interactions. — Preceding unsigned comment added by 2405:205:B00C:5D37:0:0:F07:58AD ( talk) 10:45, 4 December 2022 (UTC)
I noticed that there are many self-published sources especially from pay-to-participate award competitions. Much of this page must have been written by the company's own HQ. Major cleanup needed. Hope consensus can be gathered around this. 79.130.200.226 ( talk) 16:42, 1 March 2023 (UTC)
Given that much of this article is based on self-published data, I believe it needs to be completely rewritten.
We should use this talk page to reach consensus about what should be re-added especially given that some accounts and IPs seem particularly persistent with trying to protect Teleperformance's image... They should respect Wikipedia:Consensus and also abstain from editing this article based on affiliations with the company.
I'll try to justify my edits here. Please follow by doing the same to try and reach consensus about sources and sections of the article.
First of all the introduction only used to use self-published materials and was very buzzword heavy. I tried to focus it on what services the company provides and where it's based based on reliable third party sources instead of press releases.
The paragraph on Formation and early years had to be removed as it didn't contain any reliable English language sources.
Unsourced parts of the Expansion paragraph were removed. Some further sources must be replaced with Enlish language articles or be removed at a later date if they can't be supported by verifiable sources.
The Cloudshoring paragraph is completely self-authored promotional material so it had to be removed completely.
The Specialized Services was basically self promotion so it also had to be removed.
Under the Technology most sources were self-published so these parts should not be in Wikipedia in the first place. It's up to question if the entire paragraph should be removed unless contested because the remaining material doesn't seem noteworthy.
In the Certifications section most of the sources seem self-published, although more research is needed. I removed parts that were completely based on self-published materials.
The Social responsibility also seems promotional. Had to remove some self-published sources, perhaps the rest of the section should go too unless contested as wikipedia isn't a space for promotion. Gnkgr ( talk) 13:10, 27 July 2023 (UTC)
Part of an edit requested by an editor with a conflict of interest has been implemented. |
Hi there, as disclosed on my user page I work for Teleperformance and want to apologize again for any inappropriate edits that were made in the past.
I'd like to suggest that the last part of the first sentence in the Content moderation section which currently reads "...reviewing cannibalism, murder, suicide, child sexual abuse, animal abuse, and other gore and violence." be updated to maintain a neutral and encyclopedic tone. The current language will lead readers to associate the company itself with this violence, which is not accurate, so I propose the following change:
I also noted the "Advertisement" tag- is there anything I can do to help with that? It seems that much of the content has been trimmed since May, and perhaps the tag is no longer relevant? If there is more work to be done, I'd be happy to assist. Reaching out to Tedder and Gnkgr who have been involved in editing the page and would likely want to weigh in. Looking forward to your thoughts, ~~~~ ANishina ( talk) 12:17, 17 August 2023 (UTC)
An impartial editor has reviewed the proposed edit(s) and asked the editor with a conflict of interest to go ahead and make the suggested changes. |
Hi there,
I'd like to ask that the last sentence of the third paragraph in the "Controversies" section be updated as follows, to include all union agreements and the resolution of the investigation:
In April and May 2023, the company signed agreements allowing workers in Colombia, Romania and Poland to unionize. The company also stated, in its 2023 first-half results, that the Colombian government had closed its investigation with no findings against it. [1] [2]
References
I'd like to let STEMinfo know about this request, as he was interested in the previous one. Thank you! ~~~~ ANishina ( talk) 11:55, 30 August 2023 (UTC)
This edit request by an editor with a conflict of interest has now been answered. |
Hello again, I'd like to ask for the following updates to the article:
References
Thank you. ANishina ( talk) 09:48, 14 September 2023 (UTC)
Teleperformance announced that its subsidiary Teleperformance Colombia has just received independent certification from Bureau Veritas on the use and inclusion of the international standard ISO 26000 in the field of social responsibility within its operations in Colombia.
Teleperformance Colombia had hired Bureau Veritas to audit its employee management practices, particularly corporate social responsibility, and compliance with local labor laws.
Based on an in-depth two-week review, Bureau Veritas concluded that 'nothing has been brought to our attention which leads us to believe that the use of the international standard ISO 26000 does not comply with the recommendations and guidelines of the standard. Likewise, nothing makes or has made us believe that the information analyzed during this certification exercise is in any way incorrect or misleading'.
References
Thank you for your clarified proposed text. However, that text continues to be confusing, in that it leads the reader to believe that the IOS Standard was applied in December 2022, by stating : " In December 2022, the company received certification that its operations met the relevant
International Organization for Standardization social responsibility guidelines."
whereas the reference states "Bureau Veritas concluded that 'nothing has been brought to our attention which leads us to believe that the use of the international standard ISO 26000 does not comply with the recommendations and guidelines of the standard."
I think it would be helpful if your proposal simply quoted the source's statement rather than paraphrasing that statement. I look forward to your revised proposal. Regards,
Spintendo 18:14, 11 October 2023 (UTC)
References
Thank you for providing the text which included the direct quote from the source, it's much appreciated. This proposed text is acceptable, however, the section where it is to be placed poses some difficulties. The section in question ends with a mention of information which occurred in March 2023. The proposed text discusses information which occurred in December 2022. The text within a paragraph needs to logically flow in chronological order. Placing this text at the end of the section means that the discussion would mention an event in March 2023, then jump back to mentioning an event which occurred in Dec 2022. My suggestion would be that you re-write the entire paragraph so that it logically coheres and is not out of order chronologically. Please place your proposed rewrite below this reply post at your earliest convenience. Regards, Spintendo 21:28, 19 October 2023 (UTC)
In Colombia, the union Utraclaro, part of the UNI Global Union, has organized Teleperformance employees, including moderators. In 2021, after the union submitted its demands for the company to protect freedom of association, Teleperformance filed a lawsuit against the union in a labor court. [1] In November 2022, the Ministry of Labour launched an investigation into the company. [2] After the investigation, shares in the company dropped by 34%. Following the allegations, Teleperformance announced that it had hired Bureau Veritas to audit its employee management practices, including corporate social responsibility and compliance with local labor laws. In December 2022, Bureau Veritas concluded that "nothing has been brought to our attention which leads us to believe that the use of the international standard ISO 26000 does not comply with the recommendations and guidelines of the standard." . [3] In April and May 2023, the company signed agreements allowing workers in Colombia, Romania and Poland to unionize. The company also stated, in its 2023 first-half results, that the Colombian government had closed its investigation with no findings against it. [4] [5]
References
Hello, I was asked to bring these points to the Talk page due to a concern that they reflect my COI:
The first was to fix the grammar in the lead, and I see that 5 albert square has already reinstated that- thank you.
The second was to clarify that according to the cited Financial Times source the company didn't actively force workers to sleep on the floor, though that was still the outcome of the situation.
The third was to change another instance of "child sexual abuse" to "highly sensitive content" as previously discussed here on the Talk page with STEMinfo.
Tedder, you expressed some concern with these changes. I am happy to discuss here, as you suggested. Thanks for your time, ANishina ( talk) 09:54, 3 October 2023 (UTC)
This edit request by an editor with a conflict of interest has now been answered. |
Hello again. I'd like to ask that the subheader "Corporate culture" be removed, as the content relates more to the main section called "Controversies".
I would also like to propose the inclusion of the following awards and recognitions:
References
Thank you, ANishina ( talk) 11:40, 23 October 2023 (UTC)
References
610millions
was invoked but never defined (see the
help page).perhaps it could just be placed at the beginning of the Controversies section to introduce the detailed information listed thereText found in the main bodies of articles are usually placed in chronological order. Whether or not moving the text as you've suggested changes that, I can't really tell. What I need is a verbatim proposal to look at here on the talk page that I can compare with how the article looks currently, in order to garner a sense if the changes are acceptable. Regards, Spintendo 16:30, 30 October 2023 (UTC)
References
Consolidation of a hybrid business model thanks to the deployment of the TP Cloud Campus platform – a remote, cloud-based customer experience management solution – in 52 countries at end-June vs. 32 countries at end-2020, and nearly 240,000 employees working from home
Hello again. I am requesting that the following changes be made to the article:
The Forbes report drew concerns about both companies from the bipartisan leaders of the powerful Senate Commerce consumer protection panel, Democratic Senator Richard Blumenthal and Republican Senator Marsha Blackburn, who demanded answers from Teleperformance and its client.You didn't use the {{edit COI}} template so nobody else will see this if they aren't watching the page. You can always try to repost and try to establish consensus STEMinfo ( talk) 03:28, 16 November 2023 (UTC)
Thanks again for your help. — Preceding unsigned comment added by ANishina ( talk • contribs) 23:02, 9 November 2023 (UTC)
Gnkgr Nice try, but using three self-published Russian-language "sources" in no way, shape or form meets WP:N. Using these self-published blog posts (which literally have "our" in the title... real credible) to cover non-notable events is blatant promotionalism. A simple Google search reveals there isn't a single bit of credible news coverage about the notability of these "sectoral unions" and their actions.
There's nothing notable about this 'organization' or event, so take the promotional activism to a different platform, or come back with citations that actually meet the guidelines. I am removing the vandalism in question again. Coconutshrimp ( talk) 03:16, 28 February 2024 (UTC)
You both need to read WP:VAND and stop describing each other's edits as vandalism. This is a content dispute. Have you considered requesting a 3rd opinion? -- Onorem ( talk) 22:47, 4 March 2024 (UTC)