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Galzigler ( talk) 15:49, 2 July 2012 (UTC)
Why in the world is there a "Weaknesses" section? Does any other software have a "how to hack it" section? -- 173.67.124.8 ( talk) 16:29, 2 May 2013 (UTC)
User 37.11.26.57 (contribution of 2016-12-04T00:02:33) claims to have a "temporary workaround" for a bug … but he/she doesn’t write what it is! Spel-Punc-Gram ( talk) 11:21, 13 December 2016 (UTC)
Although the website still exists, and you can still sign up and download the software, K9 is dead. Key parts of the website no longer exist, which you'll find if you actually browse through it, but the biggest problem is that the database is not only no longer updated - it no longer exists. I know this is true because I downloaded and installed the software, and that is when I found out there is no database. It doesn't do anything without that! I don't have my password with me so I can't log on. I'm ReveurGAM. — Preceding unsigned comment added by 2600:1702:1610:5620:15E7:3CAE:6977:68DB ( talk) 18:32, 6 April 2018 (UTC) ReveurGAM ( talk) 17:37, 16 August 2018 (UTC)
Update: I just called the Bluecoat support line, 520--477-3400, which I got from Symantec support (I was informed that Blue Coat supports the program, not Symantec, despite Symantec buying it), but no one answered. I left a message. If I get a response from them about the absence of the databases and almost complete lack of protection by K9, I will update here and put a note on the front page of this article that it is defunct software. I put up a message weeks ago on Bleeping Computer asking for independent confirmation ( https://www.bleepingcomputer.com/forums/t/679194/k-9-web-protection/#entry4553215), but no one was able to give me positive confirmation there. ReveurGAM ( talk) 17:37, 16 August 2018 (UTC)
An email to them in February was never responded to. They didn't pick up the phone yesterday or respond to my voicemail. Symantec says it's supported by Blue Coat and seems unaware of the lack of support. Given that the cloud databases that provide the most important protection are missing, I added a statement about this.
Note: the sale to Symantec is noted in the news on the K9 website. ReveurGAM ( talk) 00:20, 18 August 2018 (UTC)
Update: After over a year of no response to my emails and voicemail, I received a response from Blue Coat K9 Web Support. I find it remarkable that the previous commenter actually got help, when I have waited this long and only just got the following response. Unfortunately, it seems quite clear that K9 really is not a viable product anymore, between the lack of development, being told to use Norton, the fact that K9 isn't really usable based on my efforts to put it on my kids' PCs...and that it took 4 months for them to even respond. Please also notice the status they applied to my request for help is "No Reply Required". Please use the included link for definitive proof.
"K9 Case Update: #311578 - K9 blocking antivirus and others".
Blue Coat K9 Web Protection (k9.responses@gmail.com)<system@sent-via.netsuite.com>
4:44 PM
Blue Coat K9 Web Protection Support
Hello Glenn,
Unfortunately K9 is no longer in development, so any issues you might encounter will be unlikely to be solved. K9 has been replaced by Norton, which you can read more about here: https://support.symantec.com/en_US/K9WebProtection.html
Thank you for your time. Regards, K9 Web Support.
Case History
Original Message-----
From: Garcia, Francisco Sent: 20-Apr-2019 Subject: K9 blocking antivirus and others
Hello Glenn,
Unfortunately K9 is no longer in development, so any issues you might encounter will be unlikely to be solved. K9 has been replaced by Norton, which you can read more about here: https://support.symantec.com/en_US/K9WebProtection.html
Thank you for your time. Regards, K9 Web Support.
Original Message-----
From: K9 Customer Sent: 20-Dec-2018 Subject: K9 blocking antivirus and others
Again, K9 was blocking my antivirus websites, and I couldn't reconfigure it to stop blocking sites that shouldn't be blocked. This is the second computer I've tried K9 with and, given the total lack of response from support, it's clear there's no point using it.
Information for K9 Support Case #311578
Date Created:
20-Dec-2018 10:49:00 PM MST
Case Status:
No Reply Required
Last Agent:
Francisco Garcia
K9 Web Protection from Blue Coat Systems
This article is rated Stub-class on Wikipedia's
content assessment scale. It is of interest to the following WikiProjects: | ||||||||||||||
|
Galzigler ( talk) 15:49, 2 July 2012 (UTC)
Why in the world is there a "Weaknesses" section? Does any other software have a "how to hack it" section? -- 173.67.124.8 ( talk) 16:29, 2 May 2013 (UTC)
User 37.11.26.57 (contribution of 2016-12-04T00:02:33) claims to have a "temporary workaround" for a bug … but he/she doesn’t write what it is! Spel-Punc-Gram ( talk) 11:21, 13 December 2016 (UTC)
Although the website still exists, and you can still sign up and download the software, K9 is dead. Key parts of the website no longer exist, which you'll find if you actually browse through it, but the biggest problem is that the database is not only no longer updated - it no longer exists. I know this is true because I downloaded and installed the software, and that is when I found out there is no database. It doesn't do anything without that! I don't have my password with me so I can't log on. I'm ReveurGAM. — Preceding unsigned comment added by 2600:1702:1610:5620:15E7:3CAE:6977:68DB ( talk) 18:32, 6 April 2018 (UTC) ReveurGAM ( talk) 17:37, 16 August 2018 (UTC)
Update: I just called the Bluecoat support line, 520--477-3400, which I got from Symantec support (I was informed that Blue Coat supports the program, not Symantec, despite Symantec buying it), but no one answered. I left a message. If I get a response from them about the absence of the databases and almost complete lack of protection by K9, I will update here and put a note on the front page of this article that it is defunct software. I put up a message weeks ago on Bleeping Computer asking for independent confirmation ( https://www.bleepingcomputer.com/forums/t/679194/k-9-web-protection/#entry4553215), but no one was able to give me positive confirmation there. ReveurGAM ( talk) 17:37, 16 August 2018 (UTC)
An email to them in February was never responded to. They didn't pick up the phone yesterday or respond to my voicemail. Symantec says it's supported by Blue Coat and seems unaware of the lack of support. Given that the cloud databases that provide the most important protection are missing, I added a statement about this.
Note: the sale to Symantec is noted in the news on the K9 website. ReveurGAM ( talk) 00:20, 18 August 2018 (UTC)
Update: After over a year of no response to my emails and voicemail, I received a response from Blue Coat K9 Web Support. I find it remarkable that the previous commenter actually got help, when I have waited this long and only just got the following response. Unfortunately, it seems quite clear that K9 really is not a viable product anymore, between the lack of development, being told to use Norton, the fact that K9 isn't really usable based on my efforts to put it on my kids' PCs...and that it took 4 months for them to even respond. Please also notice the status they applied to my request for help is "No Reply Required". Please use the included link for definitive proof.
"K9 Case Update: #311578 - K9 blocking antivirus and others".
Blue Coat K9 Web Protection (k9.responses@gmail.com)<system@sent-via.netsuite.com>
4:44 PM
Blue Coat K9 Web Protection Support
Hello Glenn,
Unfortunately K9 is no longer in development, so any issues you might encounter will be unlikely to be solved. K9 has been replaced by Norton, which you can read more about here: https://support.symantec.com/en_US/K9WebProtection.html
Thank you for your time. Regards, K9 Web Support.
Case History
Original Message-----
From: Garcia, Francisco Sent: 20-Apr-2019 Subject: K9 blocking antivirus and others
Hello Glenn,
Unfortunately K9 is no longer in development, so any issues you might encounter will be unlikely to be solved. K9 has been replaced by Norton, which you can read more about here: https://support.symantec.com/en_US/K9WebProtection.html
Thank you for your time. Regards, K9 Web Support.
Original Message-----
From: K9 Customer Sent: 20-Dec-2018 Subject: K9 blocking antivirus and others
Again, K9 was blocking my antivirus websites, and I couldn't reconfigure it to stop blocking sites that shouldn't be blocked. This is the second computer I've tried K9 with and, given the total lack of response from support, it's clear there's no point using it.
Information for K9 Support Case #311578
Date Created:
20-Dec-2018 10:49:00 PM MST
Case Status:
No Reply Required
Last Agent:
Francisco Garcia
K9 Web Protection from Blue Coat Systems