In quality engineering, Next Operation as Customer (NOAC) is a total quality management approach whereby all company internal customers and processes are both receivers and providers. [1] [2] In management consulting, the NOAC approach enables the evaluation of processes with internal customers before extending them to external clients. [3] [4] [5]
The term was coined by Kaoru Ishikawa. [6]
In quality engineering, Next Operation as Customer (NOAC) is a total quality management approach whereby all company internal customers and processes are both receivers and providers. [1] [2] In management consulting, the NOAC approach enables the evaluation of processes with internal customers before extending them to external clients. [3] [4] [5]
The term was coined by Kaoru Ishikawa. [6]