Formerly | Genesys Telecommunications Laboratories |
---|---|
Company type | Private |
Industry | Software |
Founded | 1990 |
Founders |
|
Headquarters | , U.S. |
Area served | Worldwide |
Key people |
|
Revenue | $2.0 billion [1] (2022) |
Owners | |
Number of employees | 6000+ (2023) |
Website |
genesys |
Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [3] and was acquired by investment firms Permira Funds and Technology Crossover Ventures (TCV) in February 2012. [4]
Genesys was founded by Gregory Shenkman and Alec Miloslavsky in October 1990. [3] [5] The company's original seed funding was $150,000 in loans from the founders' families. [3] The company completed its initial public offering (IPO) in June 1997 and was listed on the NASDAQ stock exchange under the ticker symbol GCTI.
In late 1999, Alcatel-Lucent (then Alcatel) acquired Genesys for $1.5 billion. [6]
In October 2007, Paul Segre succeeded Wes Hayden as Genesys's chief executive officer (CEO). [7]
In February 2012, Permira and TCV acquired Genesys from Alcatel-Lucent for $1.5 billion. [4] [8]
In July 2016, private equity investor Hellman & Friedman purchased a $900 million stake in Genesys from majority owners Permira and Technology Crossover Ventures, valuing the company at $3.8 billion. [9]
In May 2019, former Skype CEO Tony Bates joined Genesys as the new CEO, with former CEO Segre moving to the position of chairman. [10]
The company has grown over the years through a series of acquisitions.
In December 1997, Genesys acquired Forte Software, Inc. (later renamed Adante). [11]
In December 1998, Genesys acquired Plato Software Corporation. [12]
In June 1999, the company acquired Next Age Technologies, a workforce management software developer. [12]
In May 2001, the company purchased IBM's CallPath computer telephony integration (CTI) business. [13]
In 2002, Genesys parent Alcatel acquired Telera, a Campbell, California-based developer of voice portal and interactive voice response (IVR) systems, and merged the company into Genesys. [14] [15]
In April 2006, Genesys acquired VoiceGenie Technologies, a developer of voice self-service software based on VoiceXML. [15]
In December 2007, Genesys announced it acquired Informiam, a developer of performance management software for customer service operations. [16]
In January 2009, Genesys announced the acquisition of Conseros, a developer of high-volume work item management software and SDE Software Development Engineering, a creator of hosting management software for contact centers. [17]
In May 2013, the company acquired Angel.com, a provider of cloud-based contact center solutions, from parent company MicroStrategy, for $110 million. [18]
In March 2014, the company acquired Solariat, a developer of software to measure and manage social media engagements for customers. [19]
In May 2014, the company acquired OVM Solutions, a developer of cloud-based customer communications software. [20]
In 2016, the company acquired the Genesys division of EIT, its regional partner in Korea.[ citation needed] In December, Genesys acquired Interactive Intelligence, a developer of customer experience software for the cloud, for $1.4B [21]
In February 2017, Genesys acquired Silver Lining, an employee performance management company that developed applications to support and analyze employee performance and learning automation. [22]
In February 2018, Genesys acquired AltoCloud, a customer journey analytics provider. [23]
In March 2020, the company acquired nGUVU, a partner purchased to add gamification to its workforce engagement management suite. [24]
In March 2021, the company announced the acquisition the Bold360 suite of digital engagement software from LogMeIn. [25]
The company develops call center software for businesses. The software is available over the cloud, or as on-premises software. The company's products include the following:
Genesys is headquartered in Menlo Park, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. [2] [29]
Genesys is the primary sponsor of IndyCar Series driver James Hinchcliffe in the #29 Andretti Autosport Honda. The company also has sponsorships with the Texas Motor Speedway for the Genesys 300 and Genesys 600 races. [30] [31]
Formerly | Genesys Telecommunications Laboratories |
---|---|
Company type | Private |
Industry | Software |
Founded | 1990 |
Founders |
|
Headquarters | , U.S. |
Area served | Worldwide |
Key people |
|
Revenue | $2.0 billion [1] (2022) |
Owners | |
Number of employees | 6000+ (2023) |
Website |
genesys |
Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [3] and was acquired by investment firms Permira Funds and Technology Crossover Ventures (TCV) in February 2012. [4]
Genesys was founded by Gregory Shenkman and Alec Miloslavsky in October 1990. [3] [5] The company's original seed funding was $150,000 in loans from the founders' families. [3] The company completed its initial public offering (IPO) in June 1997 and was listed on the NASDAQ stock exchange under the ticker symbol GCTI.
In late 1999, Alcatel-Lucent (then Alcatel) acquired Genesys for $1.5 billion. [6]
In October 2007, Paul Segre succeeded Wes Hayden as Genesys's chief executive officer (CEO). [7]
In February 2012, Permira and TCV acquired Genesys from Alcatel-Lucent for $1.5 billion. [4] [8]
In July 2016, private equity investor Hellman & Friedman purchased a $900 million stake in Genesys from majority owners Permira and Technology Crossover Ventures, valuing the company at $3.8 billion. [9]
In May 2019, former Skype CEO Tony Bates joined Genesys as the new CEO, with former CEO Segre moving to the position of chairman. [10]
The company has grown over the years through a series of acquisitions.
In December 1997, Genesys acquired Forte Software, Inc. (later renamed Adante). [11]
In December 1998, Genesys acquired Plato Software Corporation. [12]
In June 1999, the company acquired Next Age Technologies, a workforce management software developer. [12]
In May 2001, the company purchased IBM's CallPath computer telephony integration (CTI) business. [13]
In 2002, Genesys parent Alcatel acquired Telera, a Campbell, California-based developer of voice portal and interactive voice response (IVR) systems, and merged the company into Genesys. [14] [15]
In April 2006, Genesys acquired VoiceGenie Technologies, a developer of voice self-service software based on VoiceXML. [15]
In December 2007, Genesys announced it acquired Informiam, a developer of performance management software for customer service operations. [16]
In January 2009, Genesys announced the acquisition of Conseros, a developer of high-volume work item management software and SDE Software Development Engineering, a creator of hosting management software for contact centers. [17]
In May 2013, the company acquired Angel.com, a provider of cloud-based contact center solutions, from parent company MicroStrategy, for $110 million. [18]
In March 2014, the company acquired Solariat, a developer of software to measure and manage social media engagements for customers. [19]
In May 2014, the company acquired OVM Solutions, a developer of cloud-based customer communications software. [20]
In 2016, the company acquired the Genesys division of EIT, its regional partner in Korea.[ citation needed] In December, Genesys acquired Interactive Intelligence, a developer of customer experience software for the cloud, for $1.4B [21]
In February 2017, Genesys acquired Silver Lining, an employee performance management company that developed applications to support and analyze employee performance and learning automation. [22]
In February 2018, Genesys acquired AltoCloud, a customer journey analytics provider. [23]
In March 2020, the company acquired nGUVU, a partner purchased to add gamification to its workforce engagement management suite. [24]
In March 2021, the company announced the acquisition the Bold360 suite of digital engagement software from LogMeIn. [25]
The company develops call center software for businesses. The software is available over the cloud, or as on-premises software. The company's products include the following:
Genesys is headquartered in Menlo Park, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. [2] [29]
Genesys is the primary sponsor of IndyCar Series driver James Hinchcliffe in the #29 Andretti Autosport Honda. The company also has sponsorships with the Texas Motor Speedway for the Genesys 300 and Genesys 600 races. [30] [31]