The Financial Ombudsman Service of the Russian Federation | |
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![]() | |
Overview | |
Established | 2018 |
State | Russia |
Headquarters |
Moscow Staromonetniy 3 |
Website |
finombudsman |
The Financial Ombudsman Service of the Russian Federation (FOS hereinafter) was created in 2018 to mediate consumer rights complaints and out-of-court disputes between consumers of financial services and financial organizations. [1] It was created under federal law on June 4, 2018 (No. 123-ФЗ “On the Ombudsman for the Rights of Consumers of Financial Services”) [2] to provide legal status of the Financial Ombudsman Service, the procedure for its activities, specific rules and regulation procedures as well as consideration of citizens’ complaints scheme and other legal relations. [3] It was designed to help resolve disputes between consumers and financial institutions providing clients [3] and considers claims against credit institutions, insurance organizations, microfinance institutions, credit consumer cooperatives, pawnshops and non-state pension funds [4] on a mandatory and voluntary basis [5]
The Financial Ombudsman Service of the Russian Federation: [6] consists of [2]
The Financial Ombudsman Service of the Russian Federation performs out-of-court resolution of disputes between consumers of financial services and financial institutions that have provided them with a service:. [4] In accordance with the applicable law and regulations, the interaction with the Financial Ombudsman is currently mandatory for [5]
In 2019, the Financial Ombudsman Service accepted 47,655 complaints for consideration.: [8] 37,428 decisions were made, 10,227 complaints were in the process of consideration as at the end of 2019. Among the 37,428 made decisions 30,909 cases (82.6%) contain full or partial satisfaction of the applicants’ claims or on refusal to satisfy them (on the merits of the dispute) and 6,519 (17.4%) cases state the termination of consideration of the complaint. Overall, during the 2019 business year the total number of complaints received is 91,359 (around 609 applications on daily basis) [9] with the mean value of 210,614 rubles: [10] 70,267 complaints (77%) sent by consumers through the applicant's personal account on the Financial Ombudsman Service; and 21,092 complaints (23%) were delivered by hand or by the Russian Post [8]
The Financial Ombudsman Service of the Russian Federation | |
---|---|
![]() | |
Overview | |
Established | 2018 |
State | Russia |
Headquarters |
Moscow Staromonetniy 3 |
Website |
finombudsman |
The Financial Ombudsman Service of the Russian Federation (FOS hereinafter) was created in 2018 to mediate consumer rights complaints and out-of-court disputes between consumers of financial services and financial organizations. [1] It was created under federal law on June 4, 2018 (No. 123-ФЗ “On the Ombudsman for the Rights of Consumers of Financial Services”) [2] to provide legal status of the Financial Ombudsman Service, the procedure for its activities, specific rules and regulation procedures as well as consideration of citizens’ complaints scheme and other legal relations. [3] It was designed to help resolve disputes between consumers and financial institutions providing clients [3] and considers claims against credit institutions, insurance organizations, microfinance institutions, credit consumer cooperatives, pawnshops and non-state pension funds [4] on a mandatory and voluntary basis [5]
The Financial Ombudsman Service of the Russian Federation: [6] consists of [2]
The Financial Ombudsman Service of the Russian Federation performs out-of-court resolution of disputes between consumers of financial services and financial institutions that have provided them with a service:. [4] In accordance with the applicable law and regulations, the interaction with the Financial Ombudsman is currently mandatory for [5]
In 2019, the Financial Ombudsman Service accepted 47,655 complaints for consideration.: [8] 37,428 decisions were made, 10,227 complaints were in the process of consideration as at the end of 2019. Among the 37,428 made decisions 30,909 cases (82.6%) contain full or partial satisfaction of the applicants’ claims or on refusal to satisfy them (on the merits of the dispute) and 6,519 (17.4%) cases state the termination of consideration of the complaint. Overall, during the 2019 business year the total number of complaints received is 91,359 (around 609 applications on daily basis) [9] with the mean value of 210,614 rubles: [10] 70,267 complaints (77%) sent by consumers through the applicant's personal account on the Financial Ombudsman Service; and 21,092 complaints (23%) were delivered by hand or by the Russian Post [8]