Galbreath, Jeremy (2002). "Success in the Relationship Age: building quality relationship assets for market value creation". The TQM Magazine. 14 (1): 8–24.
doi:
10.1108/09544780210413219.
Inmon, W. H., et al. (2001). Data Warehousing for E-business. John Wiley & Sons, New York, NY
Kalmbach, Charles, Jr., and Charles Roussel (1999). "Outlook by Issue: 1999, Special Edition: Dispelling the Myths of Alliances". Accenture.com
Lovallo, Dan; Daniel Kahneman (2003).
"Delusions of Success". Harvard Business Review. Vol. 81, no. 7. pp. 56–63. No matter how detailed, the business scenarios used in planning are generally inadequate.
Normann, Richard, and Rafael Ramirez (1993). "From Value Chain, to Value Constellation: Designing Interactive Strategy". Harvard Business Review on Managing the Value Chain. Harvard Business School Press, 2000, 185–220.
Torkia, Eric (2005). "Velox ERM: Building an Enterprise Relationship Management Framework". Montreal: UQAM (
Université du Québec à Montréal).
Harbison, J.R., Pekar, P.jr., Viscio, A. and Moloney, D. (2000) The Allianced Enterprise: Breakout Strategy for the New Millennium, BoozAllen & Hamilton.
Galbreath, Jeremy (2002). "Success in the Relationship Age: building quality relationship assets for market value creation". The TQM Magazine. 14 (1): 8–24.
doi:
10.1108/09544780210413219.
Inmon, W. H., et al. (2001). Data Warehousing for E-business. John Wiley & Sons, New York, NY
Kalmbach, Charles, Jr., and Charles Roussel (1999). "Outlook by Issue: 1999, Special Edition: Dispelling the Myths of Alliances". Accenture.com
Lovallo, Dan; Daniel Kahneman (2003).
"Delusions of Success". Harvard Business Review. Vol. 81, no. 7. pp. 56–63. No matter how detailed, the business scenarios used in planning are generally inadequate.
Normann, Richard, and Rafael Ramirez (1993). "From Value Chain, to Value Constellation: Designing Interactive Strategy". Harvard Business Review on Managing the Value Chain. Harvard Business School Press, 2000, 185–220.
Torkia, Eric (2005). "Velox ERM: Building an Enterprise Relationship Management Framework". Montreal: UQAM (
Université du Québec à Montréal).
Harbison, J.R., Pekar, P.jr., Viscio, A. and Moloney, D. (2000) The Allianced Enterprise: Breakout Strategy for the New Millennium, BoozAllen & Hamilton.