The Consumer Rights Directive 2011/83/EU [1] is a consumer protection measure in EU law. [2] [3] It was due to be implemented by 13 December 2013. [4]
The Directive applies to most contracts between traders and consumers [5] and applied to all contracts concluded after 13 June 2014. [6] Exceptions include financial services, gambling, healthcare by regulated professionals, package travel, [7] property transactions, social services, timeshare [7] and most aspects of passenger transport.
The Consumer Rights Directive contains provisions on:
The UK government held a consultation in 2012. [10] [11] The new laws overhaul a number of consumer protection measures originally enacted long before the rise of internet shopping [12] [13] and fit together with a number of other changes [14] to form a new Consumer Bill of Rights replacing more than a dozen older, often overlapping and inconsistent laws. [15] Outdated Spanish mortgage laws have already been shown to be in breach of the new rules and must conform. [16]
The Consumer Rights Directive 2011/83/EU [1] is a consumer protection measure in EU law. [2] [3] It was due to be implemented by 13 December 2013. [4]
The Directive applies to most contracts between traders and consumers [5] and applied to all contracts concluded after 13 June 2014. [6] Exceptions include financial services, gambling, healthcare by regulated professionals, package travel, [7] property transactions, social services, timeshare [7] and most aspects of passenger transport.
The Consumer Rights Directive contains provisions on:
The UK government held a consultation in 2012. [10] [11] The new laws overhaul a number of consumer protection measures originally enacted long before the rise of internet shopping [12] [13] and fit together with a number of other changes [14] to form a new Consumer Bill of Rights replacing more than a dozen older, often overlapping and inconsistent laws. [15] Outdated Spanish mortgage laws have already been shown to be in breach of the new rules and must conform. [16]