EN 15838 is a European standard describing the requirements for service provision for Customer Contact Centres. [1] It was approved by CEN (European Committee for Standardization) on October 5, 2009. The standard is implemented in several countries in Europe via their own national organizations. [2]
The standard includes areas such as:
EN 15838 is a European standard describing the requirements for service provision for Customer Contact Centres. [1] It was approved by CEN (European Committee for Standardization) on October 5, 2009. The standard is implemented in several countries in Europe via their own national organizations. [2]
The standard includes areas such as: