Company type | Private |
---|---|
Industry | Expert as a service |
Founded | 2014 |
Founders |
|
Headquarters | |
Parent | Experian |
Website |
www |
BillFixers is an American company that negotiates with television, internet service providers, and cell and landline companies on behalf of consumers or businesses. It was founded in July 2014 [1] by brothers Ben and Julian Kurland [2] with the goal of lowering household monthly bills from telecommunications service providers. [3] BillFixers is an expert as a service (ExaaS) or justice-as-a-service [4] company, which optimizes on work that feels menial to individual consumers. As of February 2020, BillFixers has over 25,000 clients and claims a combined savings of over $5,000,000. [5] BillFixers was acquired by Experian in April 2022. [6]
Ben and Julian Kurland founded the company in Nashville, Tennessee, in July, 2014. Later that year, a customer service call between Comcast and tech entrepreneur/journalist Ryan Block went viral. [7] The Kurlands posted on Reddit about their speciality in haggling with Comcast and thus received their first customers. [8] In the first year, the Kurlands and their cousin Peter Zimbicki were the sole negotiators. [9] By 2016, the business had grown to over 1,200 clients and was featured on NBC Nightly News [2] and in The New York Times. [10] On April 1, 2022, BillFixers was acquired by Experian Consumer Services. [11]
BillFixers works primarily on TV, internet, and phone bills, although their services may extend to satellite radio, home security, and propane bills. [5] They claim a 95% success rate and average savings of $300 per bill. [12]
The service operates by hiring experts to negotiate on behalf of consumers. When a client submits their bill, BillFixers calls the provider (like Comcast or AT&T) to seek a lowered rate. Their success is due to industry know-how and expertise on promotional and custom deals. The business generates revenue on a contingency basis, meaning payment is reliant on customer's savings. [5]
BillFixers was praised by NBC News as an "ingenious idea", [13] and a CNET review reports 100% satisfaction. [14] In September 2015, BillFixers was nominated as the Small Business Innovator of the Year by USA Today. [15] A 2016 article in The New York Times questioned the legality of negotiators representing themselves as clients, but found no violation. [10] BillFixers has also received positive feedback from My Money Blog [16] and Debt Departure. [17]
Company type | Private |
---|---|
Industry | Expert as a service |
Founded | 2014 |
Founders |
|
Headquarters | |
Parent | Experian |
Website |
www |
BillFixers is an American company that negotiates with television, internet service providers, and cell and landline companies on behalf of consumers or businesses. It was founded in July 2014 [1] by brothers Ben and Julian Kurland [2] with the goal of lowering household monthly bills from telecommunications service providers. [3] BillFixers is an expert as a service (ExaaS) or justice-as-a-service [4] company, which optimizes on work that feels menial to individual consumers. As of February 2020, BillFixers has over 25,000 clients and claims a combined savings of over $5,000,000. [5] BillFixers was acquired by Experian in April 2022. [6]
Ben and Julian Kurland founded the company in Nashville, Tennessee, in July, 2014. Later that year, a customer service call between Comcast and tech entrepreneur/journalist Ryan Block went viral. [7] The Kurlands posted on Reddit about their speciality in haggling with Comcast and thus received their first customers. [8] In the first year, the Kurlands and their cousin Peter Zimbicki were the sole negotiators. [9] By 2016, the business had grown to over 1,200 clients and was featured on NBC Nightly News [2] and in The New York Times. [10] On April 1, 2022, BillFixers was acquired by Experian Consumer Services. [11]
BillFixers works primarily on TV, internet, and phone bills, although their services may extend to satellite radio, home security, and propane bills. [5] They claim a 95% success rate and average savings of $300 per bill. [12]
The service operates by hiring experts to negotiate on behalf of consumers. When a client submits their bill, BillFixers calls the provider (like Comcast or AT&T) to seek a lowered rate. Their success is due to industry know-how and expertise on promotional and custom deals. The business generates revenue on a contingency basis, meaning payment is reliant on customer's savings. [5]
BillFixers was praised by NBC News as an "ingenious idea", [13] and a CNET review reports 100% satisfaction. [14] In September 2015, BillFixers was nominated as the Small Business Innovator of the Year by USA Today. [15] A 2016 article in The New York Times questioned the legality of negotiators representing themselves as clients, but found no violation. [10] BillFixers has also received positive feedback from My Money Blog [16] and Debt Departure. [17]